We offer manufacturer warranty on all new, working parts, with the exception of consumables. Warranties for our refurbished units vary based on brand and model, but your warranty will be expressly stated on the invoice. Our typical warranty for refurbished units is 30 days parts and labor, calculated from the day your copier leaves our warehouse facility. Consumables such as toner, developer, and drums are not covered under warranty.

  1. Replacement guarantee on all remanufactured copiers. Copier Recycles SA warrantees the main unit to be free from major malfunction for a period of 3 years from the date of purchase. This includes all CONTROL PANELS, circuit boards, including main motor, main logic, sorter/finisher, document feeder and any other boards contained within the main copier unit, including interfaces and other accessories. Copier Recycles SA will ship replacement major components promptly. Under conditions where copier is deemed by Copier Recycles SA to be irreparable, Copier Recycles SA will replace the machine with an equal or better copier at the discretion of Copier Recycles SA at no charge to the customer other than shipping and/or installation charges.
  2. 90 Day or 5000 copy/prints 100% Parts and Labor Warranty for black and white and color certified remanufactured digital copiers. Copier Recycles SA guarantees all parts within copier to be free from defects for a period of 90 days from the date of delivery. Any components not received or damaged in shipment must be requested at the time of delivery or within 24 hours after delivery. Unless agreed to by Copier Recycles SA management before installation, all repair parts will be provided by Copier Recycles SA. Machine installation labor is included- not including computer and network installation- up to one hour paid. This warranty covers all machines sold by Copier Recycles SA. Customer will be provided with equipment documentation and Help Desk installation support.
  3. For the remaining period of the limited warranty, we will replace any defective part with new or remanufactured parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, customer will be billed the then-current standard price for that part. If you purchase an additional maintenance agreement, service will be provided to you under the terms of the maintenance agreement, if your contract is with Copier Recycles SA.

Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

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